Privacy policy

August 2024  |  Version 1

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1. Introduction

Welcome to The Speech Factory. We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our website, hosted on Wix, in compliance with the Protection of Personal Information Act (POPIA) in South Africa.

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2. Information we collect
 

We collect the following types of information:

Personal information: When you place an order, sign up for our newsletter, or contact us, we collect personal information such as your name, email address, phone number, and payment details.

Order information: Details related to the speech services you purchase, including the content of forms you submit and any additional instructions provided.

Technical data: Information such as your IP address, browser type, and device information may be collected automatically when you visit our website.

Cookies: We use cookies to enhance your experience on our website, track your activity, and remember your preferences.

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3. How we use your information

We use the information we collect to:
 

• Process and fulfill your orders.
   

• Communicate with you regarding your orders and services.
   

• Provide customer support.
   

• Improve our website, products, and services.
   

• Send you marketing communications (with your consent).
   

• Ensure the security of our website and services.

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4. How we protect your information

The Speech Factory complies with the Protection of Personal Information Act (POPIA) in South Africa. We are committed to processing personal information lawfully and taking reasonable steps to protect it. Our security measures include:

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SSL encryption: All data transmitted between your browser and our website is encrypted using SSL, ensuring the security of your personal and payment information.
 

PCI compliance: Wix, our hosting platform, is PCI DSS compliant, meaning your payment information is processed securely.
 

Data storage: Your data is stored in secure data centers with advanced security measures, including firewalls and access control.
 

Regular security audits: Wix performs regular security audits to protect your data from vulnerabilities.
 

Two-factor authentication (2FA): We use 2FA to secure our account and your data.

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5. Data sharing and disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except for:

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Service providers: We may share your information with trusted third parties who assist us in operating our website, processing payments, or providing customer support, as long as those parties agree to keep your information confidential.

Legal requirements: We may disclose your information if required by law or in response to legal requests.

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6. Your rights under POPIA

Under the Protection of Personal Information Act (POPIA), you have the following rights:

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Access your data: Request a copy of the personal data we hold about you.

Correct your data: Request corrections to any inaccurate or incomplete information.

Delete your data: Request the deletion of your personal data, subject to certain conditions.

Object to processing: Object to the processing of your personal data on reasonable grounds.

Withdraw consent: Withdraw your consent for the processing of your data at any time.

Data portability: Request the transfer of your personal data to another party, where applicable.

Lodge a complaint: Lodge a complaint with the Information Regulator if you believe your data has been mishandled.

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7. Data retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

8. Cookies

We use cookies to improve your experience on our website. You can control cookie preferences through your browser settings.

9. Cross-border data transfers

If your personal information is transferred outside of South Africa, we ensure that the recipient is subject to a law, binding corporate rules, or a binding agreement that provides an adequate level of protection for your data, in accordance with POPIA.

10. Breach notification

In the unlikely event of a data breach, we will notify the Information Regulator and affected data subjects as soon as reasonably possible, as required by POPIA.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons, including compliance with POPIA. Any changes will be posted on this page with an updated effective date.

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12. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or your rights under POPIA, please contact us at: admin@speechfactory.co.za.