Terms and conditions
August 2024 | Version 1
Welcome to The Speech Factory. By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our services.
1. Detailed Description of the Service
The Speech Factory offers professional speech-writing and translation services for various occasions, including but not limited to school speeches, duologues for Eisteddfod, wedding speeches, anniversary speeches, birthday speeches, funeral speeches/eulogies, keynote addresses, and motivational speeches. Our services also include the translation of speeches between English and Afrikaans. Each service is tailored to the client's specific needs and preferences, as detailed in the completed customer form provided after purchase.
2. Delivery Policy
All completed work will be delivered to the customer via email as a PDF file within 48 business hours of receiving their completed customer form. Customers are responsible for providing accurate contact information to ensure timely delivery. If there are any delays, customers will be notified promptly.
3. Refund Policy
We are committed to delivering high-quality, personalized speeches that meet the requirements provided by the customer.
Revisions: We offer one round of revisions included in the price to ensure the speech meets your expectations. This allows you to request adjustments or changes to ensure the speech aligns with your expectations.
No refunds after delivery: Due to the personalised nature of our services, refunds are not offered once the final speech has been delivered. If the speech meets the requirements outlined in your completed customer form, a refund will not be issued.
Exceptions: Refunds may only be considered in exceptional circumstances, such as if we are unable to deliver the speech within the agreed-upon timeframe and no extension has been granted by the customer. Any requests for refunds must be made in writing within 24 hours of receiving the final speech.
This policy is in place to ensure fairness and to protect the integrity of our work. We encourage customers to provide detailed and accurate information in their customer forms to ensure their speech is crafted to their satisfaction.
4. Customer Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data in compliance with the Protection of Personal Information Act (POPIA) in South Africa.
5. Payment Options Accepted
We accept a variety of payment methods, including credit and debit cards, EFT (Electronic Funds Transfer), and other online payment options as provided by our payment gateway, PayFast.
6. Credit Card Acquiring and Security
Credit card transactions will be managed by PayFast, a trusted and secure payment gateway. PayFast uses the strictest form of encryption and no credit card details are stored on our website. Customers can make payments with confidence, knowing that their card information is protected by PayFast’s security protocols.
7. Customer Details Separate from Card Details
Customer details will be stored separately from card details, which are securely processed by PayFast. We do not store any payment card information on our servers. Your personal information will be used solely for the purposes of processing your order and providing you with our services.
8. Disclaimer
The Speech Factory provides speech-writing and translation services based on the information provided by the customer. We do not guarantee any specific outcomes from the use of our services, such as winning awards or achieving desired reactions from an audience. The customer assumes full responsibility for the use of the speech, including any modifications or presentations made by the customer.
9. Use of the Website
By using our website, you agree to use it only for lawful purposes. You may not use the website to distribute harmful, offensive, or illegal content, or to engage in activities that may harm The Speech Factory or its users. We reserve the right to terminate access to our website and services if we suspect any misuse.
10. Country of Domicile
The Speech Factory is a business domiciled in South Africa. These Terms and Conditions are governed by the laws of South Africa, and any disputes arising from these terms or your use of our services will be subject to the jurisdiction of the South African courts.
11. Contact Details
If you have any questions or concerns regarding these Terms and Conditions, or if you need assistance with our services, please contact us at admin@speechfactory.co.za.